We tailor the functionality and implementation of the Crucible Performance Management System for use in different markets, languages and cultures for established and developing airlines'.
- Enhances customer service in airlines where the passenger experience is a differentiator and represents a key part of the brand promise.
- Builds employee brand loyalty through reinforcement of brand values.
- Provides an easy, automated way to consistently monitor service levels against simple criteria, every day on every flight.
- Allows managers to fairly manage the crew, encouraging underperformers to improve and correcting problems through targeted training initiatives.
- Reduces the cost of recruitment and retention in a competitive market place, by providing a clear, merit-based, career development programme which highlights the value of continuing to work for the airline.
